The www.enamourjewellery.com website is operated by Enamour Group Ltd. Our company registration number is 15196305. Any reference in these terms and conditions to "we" or "us" refers to Enamour Group Ltd. 

All services on this website are available to you based on your acceptance of the below terms and conditions.

We reserve the right to refuse service to anyone, for any reason, at any given time. By visiting the website, engaging in our services and making any purchases, you agree to be bound by the following terms and conditions; please read all terms and conditions carefully before using the website.

All new features, which may be added at a later date, shall also be subject to the terms of service. Enamour Group reserves the right to modify the terms or add new content at any point by posting updates and it is your responsibility to check this page for these changes.

Our store is hosted by WorldPay; providing us with the platform to sell our products and services to you. You understand that your content may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information will always be encrypted during transfer over networks.

SECTION ONE – ONLINE STORE TERMS

By agreeing to these terms you state that you are the age of majority in your state or province and have given permission for any minor dependents to use this site. You must not use any product on this site for any illegal or unauthorised purpose and you may not violate any laws in your jurisdiction by using our services. You must not transmit any viruses or any code of a destructive nature.

SECTION TWO – GENERAL CONDITIONS

You agree not to reproduce, duplicate, copy, sell, re-sell or exploit any portion of the service, use of service or access to the service without express written permission by Enamour Group.​

SECTION THREE – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Enamour Group is not responsible for any information that may be inaccurate. You will rely on the information on the website at your own risk. Enamour Group reserves the right to modify its content without the obligation to update any information on this website. It is your responsibility to monitor changes to the website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of any changes made to the website. Prices for our products are subject to change without any notice. Enamour Group also reserves the right to discontinue the service without notice at any time and will not be liable to you or any third party as a result. Enamour Group cannot guarantee that the colours and images of our products are correctly displayed on your computer screens and will not be held responsible for any inaccuracies. All products will be subject to return or exchange only according to the Enamour Group returns policy. Enamour Group reserves the right to also limit sales of any product or service at any given time.​

SECTION FOUR - ACCOUNTS

Enamour Group is able to refuse any order you place or limit quantities purchased per person, per household or per order. Enamour Group will also cancel orders that appear to be placed by dealers or distributors. You must agree to provide current and accurate information in regards to purchases and accounts and keep this information up to date in order for Enamour Group to complete your order and contact you if required.

SECTION FIVE - THIRD PARTY LINKS

Enamour Group is not affiliated with any third-party websites which you may be directed to via links on this website. Enamour Group, therefore, cannot be held liable for any harm or damage related to purchases or the use of the service on any other website. You are to review the policies of the third party website before you engage in any transaction and any complaints or concerns should be directed to the third party.​

SECTION SIX - USER COMMENTS AND FEEDBACK

Any comments, suggestions, proposals or plans you may send to us can be used by Enamour Group at any time and Enamour Group will be under no obligation to maintain any comments in confidence or to respond to any comments. Your comments must not violate any right of any third party and will not contain any abusive material; they will also not contain any virus or malware that will be harmful to the running of the website.

SECTION SEVEN - PERSONAL INFORMATION

You must not use a false email address, pretend to be someone other than yourself or mislead Enamour Group or any other third party when making purchases or posting any comments or suggestions to the website. Enamour Group will not take responsibility for your comments or that of any third party.

SECTION EIGHT - WARRENTIES, LIMITATIONS AND LIABILITIES

Enamour Group cannot be held responsible if the use of this service is interrupted, un-secure or in error. Enamour Group may from time to time remove the service or cancel it all together without notice. Your use, or inability to use the service is at your own risk. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION NINE - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Enamour Group and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION TEN - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION ELEVEN - DELIVERY 

DELIVERY 

We offer a standard 48Hour delivery service for £2.00

Our items are delivered via the Royal Mail 48Hour service, However this may take between 4-12 working days. (please allow 3-5 working days for us to process and ship your order) 

Items are shipped from different locations including the UK, Europe and elsewhere  

International Delivery

Items are shipped from different locations including the UK, Europe and elsewhere and international delivery costs are calculated at checkout. 

All UK items are shipped via Royal Mail from the UK and will be handed to the delivery partners of the recipients' country. International items will be delivered through different couriers depending on the destination country. 

*Please Note: We pay the full delivery amount to our courier but are not responsible for any customs charges once the item reaches the recipients country.    

RETURNS/REFUNDS

Returns Policy

We believe you will love our products, however, should you need, you may return items within 14 days of delivery. Please note that customers are responsible for return shipping costs and we suggest using a tracked delivery service as we will not be held responsible for lost returns. 

• Returned items must be in the same condition you received them and must be with the original packaging.

• To access your order details and request a return please visit: Request A Return

• The following items can't be returned or exchanged (unless faulty)

1. Earrings (due to hygiene reasons) 
2. Discontinued final sale items 

• Refunds can only be issued back to the original payment method, please allow 14 working days for the refund to appear back in your account

• For further information regarding returns please email: info@enamourjewellery.com

SECTION TWELVE - RETURNS/REFUNDS

Enamour Group return policy is valid for 14 days after you receive your purchase. Unfortunately, after this period, Enamour Group are unable to offer a refund or an exchange. For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received. It must also be kept in the original packaging. Please follow the return process below. 

 

Please note, if the above procedure is not followed, this will delay the return process. Any returns sent back without submitting the above form will not be processed. The address listed in the footer of our website is NOT a return address, please do not send parcels there. 

SECTION THIRTEEN - CONTACT

Questions about these Terms of Service should be sent to Enamour at: info@enamourjewellery.com